FAQ

FAQ

Is my payment information secure?
Yes. Payments are processed through trusted payment providers such as PayPal, Shop Pay, Apple Pay, Google Pay, and major credit card networks. Convely does not store your full payment details.

How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery times vary by country:
- United States: 8–12 business days
- Canada: 8–15 business days
- Australia: 6–11 business days
- United Kingdom: 6–11 business days
- New Zealand: 8–15 business days
- Rest of world: 8–16 business days

Do you offer free shipping?
Yes. Free shipping is available on orders over $59. Standard shipping rates are shown at checkout.

Can I return my order?
Yes. Convely offers a 30-day money-back guarantee. Items must be returned within 30 days of delivery and must include your name and order number.

Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Can I cancel my order?
Yes, you can cancel your order before it ships. Email support@convely.com as soon as possible with your order number.

Can I change my shipping address?
Please email support@convely.com within 24 hours of placing your order. We cannot change the delivery address once the order is already in transit.

How can I track my order?
Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–48 hours to appear.

How do I contact Convely?
Email support@convely.com with your order number and a clear description of your question. Our support team will help as quickly as possible.